Who can I notify if I have special dietary requirements? When I visited the Park I couldn't purchase my photos, can I still buy them? Every morning, around six, I saw the same young man, about 20 years old, report to Work. Enjoy a meal from the restaurant and perks like free WiFi. If you visited our Parks: foto@xcaret.com Are there discounts for teachers or students? Operating hours: Monday to Friday from 09:00 to 19:00 Hours. The review was in regards to not being able to access my photo package, but after a week of phone calls and emails my family was finally able to access our photos. Above and beyond customer service! Are the downloaded files of high quality? I can see them but they all say sample on the and not able to download. Valet parking, a 24-hour business center, and a garden are also offered. Where can children or elderly people stay, while the family engages in activities in Xplor and Xplor Fuego? Im a public school teacher- not wealthy, so this kind of luxury is generally out of reach for me. Rates shown are nightly rates before taxes and do not necessarily reflect all Middleton, MA discounts available. The hotel's 24-hour gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. All activities are optional and, at your arrival, youll be given the chance to select those which you want to do and those you dont. de C.V. | You'll appreciate the 24-hour gym, poolside bar, and snack bar/deli. How do I find and download the photos from the website? Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. We have lockers for two people where you can keep a backpack with all your belongings (deposit is not necessary). Advanced purchase discounts may vary depending on booking date and dates of stay. The Mexican decoration and the different organic amenities will immerse you into carefully crafted spaces that will make your stay unforgettable. Rafts through a river circuit paddling with special hand paddles. Packages and Xperience Passports cannot be cancelled and will not be refunded. Mexico: 998-883-3143. . Take advantage of the 6 conference rooms, 24-hour business center, and valet parking. With 25 restaurants and 10 chefs, Hoteles Xcaret go beyond with an incomparable offer for Cancun and the Riviera Maya destinations. Within Mexico. Saturdat to Sunday from 9:00 to 15:00 Hours. Also, some activities are not suitable for pregnant women, besides not recommended for people with fear of heights, recent surgeries, back pain, or if gets dizzy easily. The time will depend on the location of your hotel, so we cant give you an exact time. ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. Xcaret Park, one of the attractions in Cancun, Playa del Carmen and Riviera Maya you must experience. At what time can I call customer service? Express check-out, a computer station, and dry cleaning are also on offer. He is a pool technician. What happens if I cannot attend the Park the day of my visit? Please do not hesitate to let us know through this media when you decide to return to this paradise. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. Solidaridad, Quintana Roo, Mxico. How many times can I download my photos with my download code? If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. In case of amphibious vehicles, they can participate, but only an adult with driving license is allowed to drive. You can also enjoy the rivers without swimming in other activities like Rafts or the Underground Expedition. Chetumal-Puerto Juarez Highway KM, Km. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. de C.V. We use own and third-party cookies to improve your experience on our website. Stalactite River of 430 yards to swim inside ancient caves. Yes, it is valid all year but is subject to change without notice. You must present official ID (IFE) with address in Quintana Roo. It is important to bear in mind that most of our activities need constant physical efforts. New activity: Underground Expedition. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. The ALL FUN PASS Is definitely worth it if you visit multiple parks a day, but it can be exhausting which lends to the high cost but I belive the true value would be if you were a family of 4, 2 adults and 2 children. In our venues, life merges with art. This change is valid only 24 hours in advance. The maximum circumference of the harness around the waist is 47 in (120 cm) and 25 in (65 cm) around each leg. Remember that cancellations are managed by the terms and conditions of the cancellation policy. Can I submit my purchase confirmation on my phone and/or tablet? Restrictions apply. How does the discounts purchasing in advance apply? Is there a discount for persons with disabilities? Pick up at the airport could not have been easier. We also purchased a photo pass package for all of the parks. I left my fanny pack there and they found it for me, and a staff tracked me down at the commuter station (Back Bay 5 min walk) because I left my hat in the room as well. But. What are the necessary physical conditions? We dont have teachers or students discounts. Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. The free buses with unlimited access to the park saved us probably $1000 by itself. We kind of had two check-ins, as we got there a bit early before our room was ready. How much time do I need to visit all the spots in the Park? We offer you multiple payment options to pay for your reservation. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Xcaret: DO NOT MISS THIS PARK!! We had a great time. 2.- A list of the albums that are included in your package will be displayed. Prices are subject to change without notice. We list the best Doubletree Hotels Middleton venues so you can review the Middleton Doubletree Hotels hotel list below to find the perfect place. *MSI only with participating cards (banks) issued in Mexico. Adal at the casa Viento bar was not only a fantastic bar tender, (his drinks were the best I had all week,) but he was a delight to speak with. Within Mexico. Get your Photo Pass and take home all the pictures of your experience at a special price. A floating Mexican party awaits you at Xoximilco. Traveling on business? you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Nestled in a natural rock and among rivers. We are looking to give Mother Earth some of her kindness back, your reservation in Hoteles Xcaret contributes to the actions that Grupo Xcaret has implemented under our Sustainability model; to ensure conservation, diffusion and development of the natural, sociocultural and economic heritage for our future generations. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. The minimum age to enter is of 5 years old. We spent two afternoons in the lagoon, and even swam through several caves to find the resident flock of flamingoes. Pasted as rich text. It does not include photographs of dolphins activities, Photo Drone, Photo Xunset, or archaeological sites. 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. Doubletree by Hilton Nashua : 2 Somerset Pkwy. Does the Park offer activities for children over five years old? 5 floors in property. Dear marissaramirez,Thank you for your five-star review. Your vacation will be memorable while enjoying the best parks in Cancun and Riviera Maya. (01152) 55 4163 7327 The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. This hotel features a rooftop terrace and a bar/lounge. The staff treats you like royalty. The hotel was excellent, the excursions were wonderful, the buffet was amazing, if I have one complaint it is that the pools close to early. If you do not attend the day of your visit, you can change the date within the period of one year from the purchase date, giving notice 24 hours in advance. (01152) 55 4163 7327 There's a steam room on site, and a 24-hour front desk and a coffee shop are also provided. I will not repeat everything that has already been said. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. Hotel Xcaret Arte is a hotel experience in front of the Caribbean Sea, that makes hospitality a sensitive proof of the artistic wealth and sustainability in Mexico. If you want to add something to your cart, we invite you to call our Customer Service and one of our agents will support you. Food and drinks were included on both tours, and the restaurant in Valladolid on the Xichen tour was a favorite meal for my whole group. My daughter also couldnt get enough of the steak tacos at Las Playas. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. But the bracelet also gives guests access to innovative photo stations conveniently located throughout the resort and the various theme parks, including Xcaret, Xel-Ha, Xenses, Xplor, and Xplor Fuego. it was just my wife and I for her birthday/anniversary. If you hired a tour and already have a wheelchair, please call our contact numbers and give us notice of your visit to provide the best care for you. For further support information contact our photograph department at foto@xcaret.com. 900 suites inspired by Mexican art, exquisitely designed in a contemporary Mexican style featuring craftwork created by home-grown talent. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. No, we only accept IFE. We were swimming in an area by one of the restaurants (Las Cuevas I think?) If it rains, can I cancel or change my date of visit? Learn all the information in our Privacy Notice, Copyright 2019 Experiencias Xcaret Parques, S.A.P.I. Remember to smile when you come across our logo pictures! Unlimited non-alcoholic beverages (coffee, chocolate and fresh flavored waters). Your previous content has been restored. They let us use our park pass before our room was ready, which was awesome, so we went to one of the parks for a few hours (which were all so great). We are here to serve you and to meet all requests, questions or suggestions you may have. Dear Jeff D,First and foremost, we would like to thank you for taking the time to share your feedback with us. The experience of living Mexican art . By Does admission to Xplor Fuego include transportation? Hotel Xcaret Arte is located in front of the Caribbean Sea, next to Hotel Xcaret Mxico.-15 minutes away from Playa del Carmen-45 minutes away from Cancun International Airport-45 minutes away from Tulum Address: Carretera Chetumal - Puerto Jurez, Kilmetro 282, Solidaridad, 77710 Playa del Carmen, Quintana Roo Simply click on foto@xcaret.com and choose one of the options to search your photos. You can post now and register later. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this luxury hotel. Outside Mexico. Traveling on business? Months without interest, only with major participating bank cards issued in Mexico. From $75. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. The entry of food and beverages to the Park is not allowed, and it is not necessary as the admission to Xplor includes them. Admission to XPLOR All inclusive costs $ 129.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. Enjoy truly special moments of fun and relaxation with the . If you want more information about your transportation please call Customer Service. No problem! Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. To valid the service, it is mandatory to print the coupon provided at the end of the purchase and show it at your arrival at the park at the photography area or at the moment of boarding the tours transportation. Yes, at the Stalactite River Swim, the use of life jackets is mandatory. However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. In all ours Parks you will get pictures with the best angles at each of the attractions, plus the Fantastic Scenarios. Promotion valid only on websites and Customer Service Centers. We certainly appreciate receiving your comments that the service afforded to you during your stay was the best you have ever experienced in Mxico! The product is available to purchase at least 24 hours before you visit the park or tour. He was charming, professional, knowledgeable of the menu, and seemed genuinely happy to be celebrating with us. 6 years ago Save "Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. Hotel Xcaret Arte is a homage to the best Mexican artist. If you purchased online you have access to the special ticket booth. Zipcode 77500. I would be interested in learning more about your vacation with us, please do not hesitate to contact us through this media.We hope you can give us the opportunity to regain your trust in a near future. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application: App Xcaret. Each park has its own price for the photos pass. Indeed, a great endorsement of our commitment to provide exemplary service to each and every guest. Enjoy delicious breakfasts and meals in El Troglodita restaurant, open from 11:00 a.m. to 5:00 p.m. Children under 4 years free. She even offered advice on when to arrive at a restaurant my daughter was interested in trying, to avoid bigger crowds. Traveling on business? Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. How can I get them? What is the distance between one activity spot and the other? Can I change my admission to Xplor for another park or tour of Grupo Xcaret? prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. de C.V. | Please see our partners for more details. No, in Xplor the use of snorkel equipment is not necessary, thats why we dont offer it. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. Book today and enjoy all the All-Fun Inclusive benefits that are part of the experience of living Mexican art. It has 900 adults only (young adults ages 16 and up) suites inspired by artists of Mexicos culture, 10 gastronomic experiences under the care of the best Culinary Group in Mexico and an eco-integrating architecture so that you can feel pampered in an atmosphere of astonishment with no rush. There is not an exclusive activity for young children, but they can do them all, if they observe the requirements for each activity, and must be accompanied by an adult all the time. There is a horrible lack of signage throughout the resort, and we were not offered a tour of the grounds, although I saw other people getting one. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. . I felt like it was paradise on earth, and I am sad that I am not sure anything else will compare to it in the future. Xplor Park opens from Monday to Saturday, from 9:00 a.m. to 5:00 p.m. Outside Mexico. How do I open the ZIP file when I download multiple photographs? You can download as many times as you need to while the code is valid. Sorry, we dont have them on rent, neither wheelchairs nor strollers. Subject to availability. . Presentation of a valid ID card at our counters is mandatory. What is the maximum number of people allowed on the vehicle? Mercado never disappointed and became a staple for breakfast. Yes, you can change your visit to another date within one year from the date of purchase of the ticket. If you visited our Parks: foto@xcaret.com Did you know you can find the best available rates by booking in advance? Old Navy - Paseo del Carmen Shopping Mall. If you visited our Parks: foto@xcaret.com She answered immediately and assisted with even my most insignificant requests. Everything is close you dont have to move your car at all. Other small things that kind of irked me were: our toiletries never got refilled. I would make a point to visit whatever bar Adal is tending the next time I visit. My hotel is not available for pickup, although I chose transportation to the parks. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. Take advantage of the business center and free WiFi in public areas. Xenotes is the only tour in the Riviera Maya that takes you to visit the four types of cenotes that exist in nature: semi-open, open, ancient, and cavern. Prices and availability subject to change. We can provide it to you if you have your purchase receipt. It is not necessary to make a reservation in advance; you can buy directly at the booth of the Park entrance at regular price. From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time. Due to the nature of the product we offer, you always have the possibility to view the photos. Which doesn't make sense because 1) we never met her in person, and 2) I was there only with my girlfriend, so how could we be meeting up with friends? You can take it as many times. By continuing to browse the site, you agree to the use of cookies. How long is the photo/video download code available? However if at the end of the day there are not so many people, then, youll have the chance to re-engage in an activity. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). No problem! Do I have to reserve for a specific date? What payment options are available to buy my ticket or tour? Customer Service. The hotel itself is wonderful, pools everywhere, great food at the restaurants, the beds were icredibly comfortable. I made a habit of spending the very early mornings on my balcony in the hammock. . If you visited our Parks: foto@xcaret.com Copyright Experiencias Xcaret Hotel S.A.P.I. This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an e-mail to customerservice@xcaret.com explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. Can I enter with food or drinks to Xplor? We offer comfortable & private vacation rentals, Save an extra 10% or more on select hotels with Member Discounts, Access exclusive hotel deals, only with the Travelocity app. Yes. Most activities involve water and your camera might get wet. How many times can I download my photos with my download code? and was unfortunately put in a bed with 2 queens. He was knowledgeable about the resort, the general area, and was very happy to make conversation. Yes, however the park is made with stone floor, has many slopes and wet surfaces, which makes difficult the movement for people in wheelchairs. The use of the Photo . No one told us how to use them at the park to take pictures, no one told us that we could use them at the buffets in Xcaret park or how we could use them to get bags for the underground river swim. Xplor offers a seniors discount only for Mexico residents, 50% off the regular price (valid only at the Park's ticket booths, presenting an INSEN or INAPAM credential issued by the government of Mexico). Our All-Fun Inclusive concept is strengthened with new benefits to continue surprising you on your next stay. American Dollar (USD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. They are encoded directly from cameras with high resolution. Sorry, we only accept FM2 or FM3 for the case of foreigners living in Quintana Roo. She didn't really explain anything. This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. Yes. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Doubletree Hotels Middleton hotels are listed below. Yes, we have restrooms and changing rooms located throughout the park with enabled spaces so you can change clothes comfortably. ), Check prices in Middleton for tonight, Mar 4 - Mar 5, Check prices in Middleton for tomorrow night, Mar 5 - Mar 6, Check prices in Middleton for next weekend, Mar 10 - Mar 12. You cannot paste images directly. We regret to know that the incident we know how important these photos are for you and we have addressed this with our photo management in order to give personalized follow up for this urgent matter. No one was watching him, and yet, he smiled the whole time. Circuit of 3.4 miles of jungle and caves driving an Amphibious Vehicle. Where is the photo that I downloaded located? A homage to the best artists from Mexico in an adults-only All-Fun Inclusive experience, that welcomes youngsters older than 16 years old. Plus having free shuttles to all the parks was a major win that my whole family took advantage of. Chetumal-Puerto Juarez Federal Highway, Km.

• Species conservation and freeing program
• Species reproduction program
• School project and environmental education program
• Efficient use of resources and responsible management of residues. I loved the location of the hotel, very close to everything. Steaks at La Cantina were fabulous, but the real highlight for me there was the melted cheese and crispy rib eye appetizer; its amazing and a meal all to itself. $148. I so much enjoyed his positivity and was truly grateful that he was a part of my mornings in Mexico. Fill out this form and one of our agents will follow up on your request. Si visitaste nuestros Parques: foto@xcaret.com Si visitaste nuestros Hoteles Xcaret: fotohoteles@xcaret.com Horario de atencin: Lunes a Viernes de 09:00 a 19:00 Horas. Enter the heart of the Mayan jungle. ", A verified traveler stayed at Harborside Inn Of Boston, : (Save changes and close the date picker.
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