Whether you need to accept the return depends on their reason for opening the return. Simply print the label on normal paper and tape it to the package. When a buyer opens a Not As Described case, the sellers options are few. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. Tip So what do you do when a buyer says item not as described? If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. How to deal with "Item not as described" returns that are not valid. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. We'll review your case and contact you within 48 hours. Spread the word, we know how to break the . Is there anything you can do? EBay gives you the opportunity to add 12 photos to your listing. You accept returns in your policy, and the buyer changed their mind about a purchase. Welcome to the Shipping board! The criteria for Top Rated Seller is here: Top Rated Seller Program. When you start selling on Ebay, decide if you are willing to take returns at all. You can always report the buyer later for misusing the MBG. Ready to start making a good side income from flipping? We'll automatically close a return request if there's been no activity. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Message 3 of 7 latest reply 1 Helpful If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. Offer a replacement item. Accept the return:The buyer will send the item back to you for a full refund. So what happens if your eBay item is not as described? If you're not able to resolve things with the seller, you can ask us to help. It is in the return interface, as the seller reports a buyer for being a bad buyer. Offering a return of an item is always my last resort and honestly it is very rare. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. What Do You Do? If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. This is a good option for low-value items. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. I first contact the buyer and find out what is wrong with the item. This can be useful when the buyer isn't completely satisfied with their purchase. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. Make sure you know what you can ship and what you cant to avoid delays and fines. Then and only then you give a refund for the item. Many eBay sellers accept returns if you've changed your mind. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. In this case, I just try to do damage control. Some business equipment categories that may be covered by the. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. Read theSeller protections policyto find out how to qualify to issue partial refunds. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. Today I am going to share with you 10 tips to protect yourself as a seller and decrease your eBay return requests. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Read the complete details about the eBay Money Back Guarantee. So the buyer gets 6.50 from eBay. This is how it is and one of the risks of doing business on eBay. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. 01-08-2020 01:47 PM If you take these 10 tips and add these policies to your listings, you will keep your buyers happy and satisfied and almost all but eliminate returns! More shipping tips from your fellow sellers! If the problem is small, I take advantage of the eBay partial refund policy. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. You do not have to be in a hurry when you receive the item to refund them. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Another measure to cover yourself in the rare instance you get a return request. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. Time to research other selling websites, I guess. Copyright 1995-2023 eBay Inc. All Rights Reserved. Facebook Yard Sale Sites: How To Make $500 THIS Month, How This Professional Chef Made His First $1,000 Flipping Used Items . Read our most popular questions and answers about handling return requests from your buyers. This months episode of the eBay Seller Spotlight podcast is live! Thats the great thing about implementing these tips. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. Whenever an item that I ship is damaged, I put in a claim with the carrier. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Located in: Ciudad Autonoma de Buenos Aires, Argentina. 01:47 PM. You can also open your Returns dashboard and select View return details from beside the item. On the next page you'll see the refund amount. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. Learn the fundamental steps for running an eBay business. Often, they will review the messages and realize the buyer did not read the listing. How to issue a partial refund after the item is returned. 2022 Flea Market Flipper. This will definitely help any return request case that comes your way and a good habit to get into. We guarantee that you will get the item you ordered or get your money back. The seller covers the cost of the return. Do I need to pay extra for the eBay Money Back Guarantee? I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". If you dont ship the item back by that date, we may close your request and you will not receive a refund. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. He tried to re-tie it down with new straps and put in a request for a refund. Were not perfect and we can make mistakes. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. How long should I give a seller to fix the problem before I contact eBay? Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. You won't be able to re-open the request once it's closed. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. I find too many fun toys for my family (or myself), and just love the whole process. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. The eBay Resolution Centre is at the bottom of this page. Tip We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Your item didn't match the listing, or it arrived faulty or damaged. See the Abusive buyer policy for more examples of activity that we don't allow. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. 11:34 AM Check out how to file a damage claim with FedEx if your item gets damaged. Your email address will not be published. The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. Youll receive the return shipping label credit on your monthly invoice. If you choose to use your own carrier, we recommend using a tracked service. But the seller should communicate with you. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. You can also check the progress of your return request at any time. This was one of those times I was pretty happy I had taken photographs while I was packing it. Make a point to take action on your listings to avoid unwanted returns. Good luck and sorry you encountered this circumstance. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. If they are rude or threatening to you, do not retaliate. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. Buyer pays for return postage: . The seller covers the cost of the return. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. Keep in mind that some returns can remain open for up to 35 business days. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. Something went wrong. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Pay attention to anything you may have listed in your description as a defect, scuff, scratch, and make sure you take a good close up picture of that area. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. There are several ways you can send an item back to the seller. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. Refund the buyer and get the item back. In this case you can: Refund the buyer and get the item back. If your item hasnt arrived, or isnt as described,let the seller know. nirE troP ,naM fo elsI. See details. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Sellers accept the majority of the risk when choosing to sell here. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. If you offered free shipping, you'll need to refund the buyer the full amount of the item. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Its to protect myself from the buyer! If we're asked to step in to help, we may ask the buyer to return the item to you. I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. But they don't have to disrupt your businessor your profits. You can choose to add a message to the buyer. What does the eBay Money Back Guarantee cover? When I have photographs of how I shipped my item, I will have those as proof. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Refund the buyer, the buyer keeps the item. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. By having insurance, the buyer got his money back and I was still paid for my item. To the OP- the great thing is, you are selling items without much competition, apples to apples. - edited Choose the item above to start resolving a return. 01-08-2020 I first got into buying and selling items when I was 16 years old, and have been hooked ever since. It shouldnt be like this, I know. 1. Why was my refund less than the amount I paid? They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". If, after a few days, youre not happy with the sellers resolution, were here to help. Too many of those and their returns ability will be hindered. Covers your purchase price plus original shipping on virtually all items. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Some people think private sellers have to accept returns and this is just not the case. Tip After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. This is a good option for low-value items. If you want the items back before refunding, I'd accept the return and send them a shipping label. I also had a listing that was marked as parts only returned as defective? Research your model before purchasing this because there will be no returns for buying the wrong item. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). Take good photos with good lighting from every angle. Adding tracking details to your return helpsprotect against delays or issues in the refund process. NOTICE: 3D glasses are all different and must have a compatible TV set to work. Honestly, this is one of those lessons I have had to learn the hard way. Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. For more information, see our Condition of returned items policy. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. Enter a return merchandise authorization number, if you use them. Tip Select the percent you want to deduct from the refund amount. Seller with 11000 feedback. Select your reason for the return and enter a comment about why you're returning it. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. I don't plan on stopping any time soon. The dispute is Not As Described. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). Ifyou use an eBay returns label, tracking details areautomatically uploaded. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. For more details, please see our Condition of returned items policy. Send you a message The seller may ask you for some more details about your return request. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. You can chat with other sellers about anything to do with running a business on eBay. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! No. Holiday shipping is now in full swing, check out these helpful shipping tips! Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Very unfair on seller and ebay part. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Youll hear from us within 48 hours. I used to send out many of my items without insurance! Adding these each time has saved me many times when buyers have tried to get me to accept a return. Report the buyer when you issue the refund through the eBay returns flow itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. The unofficial eBay subreddit. If the seller wont cover the cost, let us know by asking eBay to step in. It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. Some business equipment categories that may be covered by the. The buyer is responsible for return postage costs. Ebay sides with buyers in not as described claims. 2. Open a case and try to work things out with the seller. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. You can choose whether to accept returns if a buyer changes their mind about a purchase. If you've sold on ebay long enough you've had this happen. Covers your purchase price plus original shipping on virtually all items. Add a message to the buyer explaining why the refund wasn't full. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. In most cases this is true. Tip Ninety percent of people will just not think to call them and fight it. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. I can only put it in the listing. "NOTICE: 3D glasses are all different and must have a compatible TV set to work. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Couldn't tell you if it helps but it doesn't hurt. Send a message to the customer to solve the problem. Be accurate in your listings, it will save you money and a headache in the long run! Your email address will not be published. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. What if the seller doesn't offer returns? Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. Choose Print label. If you're responsible for return shipping. I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". The best option for you is to send a Return label, at your expense. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. You might be asking, Do private sellers have to accept returns? The answer is No. You can still close it if things are resolved. I have reported the buyers, but I still have all 12 returns counting against me.
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