producerVars.addQuery(table_sys_id, current.sys_id); There is an index on questions_answer ( table_name, table_sys_id, order ) that is not used because table_name is not being used, but it is available, and can be used to speed up this business rule: var producerVars = new GlideRecord(question_answer); Well done. Check out the prototype API for more details. Thanks for your reply. Typically, record producers are used to allow users to create incident or change request records. Maintain items is an application module that lists a few types of request items like catalog item, record producer or ServiceNow record producer variables script, standard change templates, software catalog, hardware catalog, etc. Seems to be something with the setDisplay function. Why is eval being used? . You may have some cases where an un-changed default value might actually be useful information. Thanks. // Store empty variables as string of commands Hi, I appreciate this is an old script now but it does still seem to work. For several script types the RITM Glide Record is available as JS variable 'current'. Oftentimes it is more desirable to redirect users back to the catalog or their homepage and provide them with an information message telling them that their record has been created. eval is no more evil than any other method. Is there a reason that code wont work on a base task business rule? Ill provide an update when I figure it out and if nobody has already posted it. They are still appearing although the visibility has been set to false during the form-filling process. You did such an amazing job. You can do that by going to sys_choice.LIST in the application picker. Must be some limitation with the Service Portal API. This is a lot more helpful. Ive never had an issue with this in Firefox so Im not sure why it wouldnt be working for you. My only remaining issue is hiding the variable set title if all variables are hidden. Seems to be barfing once it gets to the first &. Once youve got the empty variable names collected all you have to do is set up a client script to grab the g_scratchpad variable, split out any empty variable names, and hide each one. When the record is submitted using a record producer, you are redirected directly to the generated record. What if you have a label that you want to change based on the user viewing the record? Triggers and actions create and populate variables. My users certainly enjoy it. Steps to Reproduce In an affected instance: Open the Record Producer Attach an attachment Submit the case Wait 10 seconds and refresh the My Request Specifically approval requests. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. This was just what I was looking for, thanks for sharing. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. I can confirm they are being passed in the scratch pad. Weve added a notice to the top of this article to note that the methods in this post have been deprecated in the latest ServiceNow releases. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. addInfoMessage( message); //Redirect the user to the homepage. Please note that with the introduction of the Service Portal, many client-side scripting methods have been deprecated. This means that youre stuck hard-coding values in a script or adding unnecessary variables to your record producer forms for every single record producer in your system. Is this a case where I need to dotwalk from the variable set to get to the object? You can add columns to the view as you see fit. In addition to empty variables, is it also possible to hide specific variables? So for example. They basically allow you to target specific elements on the page for manipulation. Catalog Itemwill end up in opening a request and request item and attaches a workflow and catalog task, approvals, Record producersimply insert a record in the selected table. elmt.innerHTML = label + :; rev2023.3.3.43278. I have it not hiding on a certain kind of request cause i have a team updating one of the variables but i took that out and i get the same on that demo site it doesnt hide the variables. producer.variablename - access to the variables on the form (variables form user-facing form before submission) current.variable_name - does not exits current.field_name - access to the fields on the form of submitted record. Identify which ServiceNow Record Producer was used to create a record, Exporting Service Catalog Items in One Step, Adding a Redirect and Info Message to a Record Producer, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Is it possible to call the function and not change the text of the current label (I only want to change the color)? This script just changes the label client-side so theres no access to it when youre using the server-side record producer script. The only thing I can suggest would be to confirm which part of the business rule is causing the problem by taking pieces out and replacing them with gs.log entries until you identify the issue. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Browse other questions tagged, Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, How to get Form's field values in ServiceNow Workflow Run Script, How Intuit democratizes AI development across teams through reusability. Its not being set up properly at the client though. retrieve all variables - record producer or RITM - from the generated ticket January 24, 2019 below example, i did this in a custom portal page widget. The dependent value is the value that this data depends on. If youve got additional tables that dont extend task, just repeat the same step there as well. #ServiceNow. More than one way to skin a cat . Copying variables into the Description field provides a way to search on and parse through information from catalog item or record producer variables. To get access to the Element (like with getLabel) you can use g_form.getControl (.) Default variable editor The default variable editor is applicable only for record producers. 4 hours ago Record Producer.A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.Use record producers to provide a better end-user experience instead of using the regular task-based form for creating records.. See Also: Free Catalogs Show details Build like you mean it!! Well done. There is, but not with the scripts here. How to get the children of the $(this) selector? Sign-up to get the latest news and update information from ServiceNow Guru! I think the best you could do would be to wrap your UI macro code in a specific div with a specific ID each time. var scriptCode = ; Ive updated the instructions above. Now you know why I didnt include it in the examples :). Please note i dont want a HINT when i am actually selecting a value from Drop down ( i know we can just add Hint in this case). Thanks for your post on this!! servicenow catalog variable types. Adding a lines like. This was just what I was looking for, thanks for sharing. As soon as you mention SNGuru theyll try to tell you its unsupportedeven though the issue has nothing to do with SNGuru :). Theres no good way that I know of to do this. You can add the value of anything from the generated record to the message by accessing the current record object followed by the name of the field you want to access (current.short_description, current.number, etc.). This script takes the values of the caller_id, cmdb_ci, and contact_me variables, and combines them to be populated into the work_notes field on the generated record. Those dont have the same HTML/ID structure so they cant be hidden predictably with a script like this. 2. Care to post your script here? Why are non-Western countries siding with China in the UN? Its working fine in IE & Google Chrome,but not in Mozilla Firefox. Getting the following error: When the record is submitted using a record producer, you are redirected directly to the generated record. You can also view the icons within. The client script is pretty simple since the heavy lifting is being done in the business rule. *2 .getDisplayValue()DOCSMRVS.getCellDisplayValue()DOCSVariable.getDisplayValue()DOCS.getDisplayValue()GlideRecord, Variable(Label)(DisplayValue), Variable(Label)(DisplayValue)Variable(Name)(Value)API, GlideRecord.getLabel().getName().getDisplayValue().getValue()MRVS.getName()undefined, MRVSDOCS, ReferenceList collectorAttachmentChoice, ITSaaS.IT.. ServiceNow Human Resource Service Delivery (HRSD), Difference Between Inbound and Outbound Web Service ServiceNow. Ive modified this a bit to hide variables, labels, containers and UI pages that are not set to Global. I like this better than what I have, Ill update the article above. var v; It is not working for me.. Here's how you can toggle the display of the help text for variables in your service catalog. One thing to watch out for are any fields that are still marked as mandatory, if the fields get hidden by the client script, the record may not be able to be modified. ServiceNow: Using Variable Condition field on custom tables. The reason its there is because the original version of this script had to hide the variables via DOM manipulation. Is there any reason the first script would not work in Fuji Patch 3? redirect = 'home.do'; Here's another example that shows how you can access record producer variables using the 'producer' object. What [] They dont allow you to implement one single script to fix the issue. In some cases, the variable itself is not displayed in the variable editor Release London and below Cause The issue is caused due to the Hi Mark, thanks for sharing this. We do this by leveraging the record producer Script field to populate the Record producer [u_record_producer] field created in the previous step. The IT department will contact you for further information if necessary.. You can search for prototype API javascript on google to find out more about those DOM selectors. In this example it will be the Assigned To field (which contains the Sys-ID of the source User record). 0 coins. Connect and share knowledge within a single location that is structured and easy to search. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Here is a report based off a database view.
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