Offers available to new , approved HSBC credit cardholders. What to do if you travel under a different name You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. Every tier Silver, Gold and Elite offers a specific set of benefits. However, it says the breach is limited to customers' names, tier status and membership numbers because alliance airlines share minimal data. Our lowest fares sell out quickly and may not be available on all flights or days. If you booked the same flight in business . With four different Airpoints credit cards, there is a card to suit you. It may take a little longer than usual to get back to you. The family name used for the original booking. The Air NZ app - your trusted travel companion - lets you: Take control of your flight bookings - change your seat, add a bag, manage your meals, and more. .content.header-bottom { or combination of words that is easy for you to remember, but difficult for someone else to guess. Long haul. Will my account be locked if I enter an incorrect passcode? If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. Why should I register? An Air New. As some parts of your account are more vulnerable than the others, additional security checks may be required to keep your account safe. 2. Our really cheap fares sell out quickly and if you miss out we want to let you know the price of the next cheapest fare. Airpoints Dollars are credited to the person who actually travels, regardless of who pays for the ticket. You can use a credit card or debit card for this. Last Updated: 2021-10-06 11:45:03 .content.header-bottom p { To reset your password, submit your username or your email address below. We'll then ask you a challenge question to verify your identity. AirNewZealand lounge passes are not available for purchase. No. Airpoints number, username, or email address. The name on your Airpoints or Koru account should match the name on your current passport and should be the name used when booking your travel. and he will do his best to retrieve it for you. You can use AirpointsDollars to pay for Koru membership. Site is running on IP address 185.149.6.94, host name 185.149.6.94 (Bracknell United Kingdom) ping response time 2ms Excellent ping. * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. Watching your Airpoints Dollars and Status Points add up is easy with your online account. I've lost my Airpoints card, or it's been stolen. What time do greenlight deals go on sale? Westpac Airpoints credit cards Earn Airpoints Dollars and Status Points with Westpac's range of credit cards. These changes took effect automatically on 1 February 2023. Why are some dates not shown on the low fare finder? Onboard your flight. More about Koru. Once your password is compromised on one site it could be used on others. You can also purchase a Star Alliance upgrade using AirpointsDollars. } If you notice any suspicious activity, report it to us and take steps to protect your Airpoints account and personal information. You can now sign up to receive grabaseat email alerts. Any status granted under the HSBC Star Alliance Credit Card (including any corresponding status tier in the Frequent Flyer Program of the participating Star Alliance Member Airline you nominate as your Status Airline) is withdrawn immediately if you close your HSBC Star Alliance Credit Card account. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. Do update your password regularly. 2 Certain purchases and transactions do not earn AirpointsDollars or Status Points, as applicable (see the applicable Credit Card Conditions of Use for full details), including: fees, charges or interest, balance transfers, credit card repayment insurance, tax payments (including local council rates and ACC Levies), gambling chips or gambling transactions (including online gambling), cash withdrawals from your account, money orders, travellers cheques and foreign currencies in cash, business-related purchases made with a Westpac Airpoints credit card other than a Westpac Airpoints Business Mastercard and transactions on any nominated account(s) linked to your Westpac Airpoints credit card. This should also be the same name that's on your current passport. If you have an Airpoints with OneSmart card, it's a good idea to suspend it if it's missing, or you think it's been stolen, so it can't be used. Then you can spend your AirpointsDollars on flights and OneUp upgrades. *Lending criteria, terms, fees and conditions apply. Airpoints help. Track your Airpoints Dollars and Status Points balances, view your benefits and latest activity, or access your digital Airpoints card straight from your phone, plus find . You can use a credit card or debit card for this. } Your password or passphrase should not contain yourAirpoints number, username, or email address. Because we know you're after a good deal, we won't show the next best price unless it's a good deal. If you can't remember the email address you used to sign up, no problem, but you'll need to call us on 0800 247 764 or +64 9 357 3000 if you're overseas and we'll ask some questions to make sure you are "you" and then give you your Airpoints number. Please sign in with your Airpoints details by clicking on the link below. sign up to receive grabaseat email alerts. Flight restrictions and routing restrictions apply. -ms-box-orient: horizontal; You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. Just because a website starts with https does not mean it's safe. Discover the possibilities for yourself and be rewarded for the things you do every day. Do update your password regularly. On the ground, you can earn with our hotel and rental car partners. Seats are not held during the booking process, unless you are registered and logged in, so while you were only part way through your booking other people would have completed theirs and the seat(s) you selected sold out. Book by phone: Have your Airpoints membership number ready when you call the Air New Zealand Airpoints contact centre in Australia on 1800 803 298. Simply tap the Airpoints logo to get there. You will need your booking reference and the last name on the booking. You can earn AirpointsDollars in the air and on the ground. Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying.