studentuniverse refund policy studentuniverse refund policy

Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. Almost always, latest coupons and promo codes can be found there. Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Some countries also require a machine-readable passport and/or unstamped available pages. Please read these Booking Conditions carefully. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. To find the change rules for your flight ticket, look under the My Trips section of your account. Advertised prices may be limited to travel within specified dates. You are solely responsible for any such fees as well. Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. We will message those requirements to you (if there are any) prior to you making any purchase. Yes, your travel credit is good for the same airline as your original flight. Please check your airline's policy. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). Have a look and see if there is one that works for you! Most airlines have issued one free change and you may be eligible to cancel for future credit. All refunds will be delayed until the situation stabilises. Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing by all travellers listed on a booking. It is the responsibility solely of the hotel to deduct the discount upon your arrival. In short: better safe than sorry, you should get a COVID test before you travel somewhere by plane. To find out if there is a fare difference . If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). you may have booked a United ticket that was operated by a partner airline). StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. You must notify your consultant of your payment once it has been made. Am I eligible to purchase a ticket? But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. Service providers reserve the right to refuse service to travelers at their sole discretion and including, without limitation, if the traveler (i) lacks proper documentation for the country of destination; (ii) has a contagious disease; (iii) is under the influence of alcohol, drugs or narcotics; and/or (iv) manifests disruptive and/or unruly behavior. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. All flights are non-transferable and cannot be used by anyone other than the ticket holder. Prices are per person and inclusive of tax unless otherwise indicated. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. Student bookings are for verified students and academic staff of accredited universities and colleges of further education, and youth 16-25 years old only. These policies and rules are binding on you, so be sure to review them before purchase. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. These include: In these instances, you would need to contact us for help completing your booking. Travel & Covid-19: Everything you need to know. If, due to weather, flight schedules, or other uncontrollable factors, you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at customer.relations@flightcentre.co.uk, or by post to Level 9, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE giving your booking reference and all other relevant information. The tuition rate in force for all programs is based either on program or modality. If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. Basic Economy . However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. Please check that your passport is valid for 6 months or longer than your intended travel time. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. Yes! StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. Please ask us to confirm what protection may apply to your booking. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. Please ensure you read the credit details and then give us a call when youre ready to book. All orders are subject to acceptance by us acting on behalf of the provider. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. You should be aware that costs could increase closer to the departure date. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. On the checkout page you can enter the details of the card you will be using. You also can't split it between multiple flights. On the ticket, they have a link to go to the website of the airline. Eligibility, Joining, and Website Information. We also do not offer any compensation if another customer books the same itinerary as you at a lower price. For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Many travel arrangements (e.g. All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to these Booking Conditions shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. Your travel credit is associated with your original booking. Anyone can book with us, just not everyone will be able to get access to special discount student fares. combination of at least two of the following components selected before AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. If you require your confirmation email to be resent please contact us. We have unique discounts available for students and anyone under 30. If you are booking a flight for someone else, you need to sign up with the travelers information as the airline ticket will be issued in the name of that person. Regardless of the situation, we have to stick to airline policy. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. We may correct any pricing errors on our website at any time. The merchant should process the refund through the same technology used to make the original sale. How much can I bring? If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. Tuition. Also, be advised that certain foreign facilities such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U.S. standards. Our Privacy Policy, which you agree may be updated from time to time in our sole discretion, is available for viewing at https://www.studentuniverse.com/about-us/privacy-notice. Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. You should also confirm departure times for each onward flight. Failure to produce either may result in the provider refusing to honour the reservation. We recommend that you consult with your doctor or specialist clinic before commencing travel. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. The name on the credit card can be different than the name of the traveler. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. All prices are subject to availability and can be withdrawn or varied without notice. Travelers are responsible for ensuring that they have all necessary travel documents and visas. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. Keep in mind that not all flights will be available to book with creditsthus why you'll need to give us a call to finalize your new booking. Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. If your travel is further out, please wait and call us closer to your flight or message us via email or facebook messenger. If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. There are a few exceptions that must be booked on the phone with our agents. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. StudentUniverse empowers young adults to experience the world with discount travel. Your travel credit can be found in My Wallet. We believe that travel is essential to a modern education and that students return enlightened and inspired. Please be aware that overseas safety and hygiene standards are often lower than in the UK. Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part.