Wisecars falsely advertised vehicles for rental on their website. We can accept no further responsibility when there is no out-of-hours service available. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. A common issue that many vacationers face abroad is unfair fuel policies in car rental. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. It is entirely up to the Car Rental Company whether they decide to do so or not. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Wisecars will not sell or rent any personally identifiable information. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Some of this include complete insurance and others do not include it at all. This one doesn't really need an explanation. Trustpilot is assessing this review in accordance with our flagging process. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Wisecars rtkelsek 2023 | Trustindex.io The rules that apply to the main driver also apply to any additional drivers. Date of experience: 07 February 2023. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Contact Wisecars Customer Support - phone, email or messages If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. Wisecars believes in protecting your privacy. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Wisecars | Better Business Bureau Profile Please inform the car rental company straight away if your rental car gets damaged. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. All related documentation must be kept if an insurance claim is submitted. What's Wisecars' cancellation policy? 21 helpful votes. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. WiseCare Claims and Cancellations | Wise F&I You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. If additional information is required, the process may be extended for another 28 calendar days. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Never ever use Wisecars. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). That should not even be separate. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. In peak periods this may not be achievable. So far I have found the experience of renting a car on this site to be very easy. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. ONWise users may obtain an online cancellation quote through our contract administration platform. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. Replies to negative reviews in < 24 hours. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. 6 If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . All related documentation must be kept if an insurance claim is submitted. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. Access to and use of these images is restricted by terms and conditions of a separate license agreement. It was very easy to make reservation and booked a rental car in a few minutes. One of our helpful agents will be in contact with you to address the request. Cancellation Protection can be purchased only at the time of booking and is not refundable. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Your rental credit will expire after 2 years. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Wisecars does not take responsibility for partners response times. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. The car rental company will charge you for the additional driver for the whole time that you have the car. Any additional charges will need to be paid at the rental counter in the local currency. Please make sure you return the vehicle to the same rental company from which you collected it. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Cancellation Protection can be purchased only at the time of booking and is not refundable. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. All rights reserved. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. Wisecars Car Rental Deals | Skyscanner If your additional driver is under 30 or over 65, please check your car's terms and conditions. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. 2023 Wisecars. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. The use of our website signifies your acceptance of these Terms of Service. 2023 Wisecars. My trip to NZ had to be cancelled due to the cyclone that hit the area. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Powered by. Your browser settings can be set to inform you before receiving a Cookie. Great service! We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. You will find the telephone number in the Car Rental Agreement. Click on Menu "Subscriptions". Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. If not, you will need to purchase the cover at the car rental company counter. It is highly recommended to call the police even for the smallest of damages. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. %title% %offer% Tbb. Mi az a Trustindex? So you can bag the best deal with total flexibility to change your plans if you need to. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Please note, making a new booking may result in the change of the Car Rental Company. Minimum age requirements on larger cars may also be higher at some locations. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. We at Wisecars put together a list of the most important information travelers often miss. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. In all these cases, you will receive no refund of the money you have paid. Wisecars Protection Package ensures that you are protected should anything go wrong. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. You may also add additional drivers at the rental counter when you pick up your car. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. Please note, we only delete personal data on the request of the individual. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. They may be needed if you wish to make a claim. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Excess Protection covers up to USD 1000 of your excess. All rights reserved. Get our top coupon codes directly to your inbox. Wisecars cannot amend the drop-off time once the rental has already begun. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. All bookings include free cancellation up to 48 hours before the pick-up time. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. In such circumstances, we will cancel your booking with no liability whatsoever. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Find out how we combat fake reviews. Some Car Rental Companies in some rental countries may also require an International Driving Permit. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. They may be needed if you wish to make a claim. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. There might be differences based on offers.