Your interviewer will be looking to hear that you are able to handle the situation with ease at Qantas Airways. Our cabin crew represent us in the air and deliver best in class service and customer care. describe a time you saw a staff were doing something dangerous
Detail-oriented?
Qantas - Customer Service Agent | Glassdoor If hired for this role, I would make mastering the systems I would be working in a top priority upon starting. The familiar smiles are waiting to welcome you onboard. Sort by: relevance - date. I would work hard to understand the program as I am naturally someone that likes to know hows do things". If apply for a Qantas jobs as customer services in Bangkok $ 35 per year will be standard salary? I applied online. We stayed off with a presentation followed by a group activity that we then had to present to our assessors. Step 7; Recieved job offer. Use your points for flights, upgrades, hotels, or car hire.
Qantas Interview Questions [Best Possible Answers] - WorkNearYou Designed for small to medium businesses. The process took 3 months. Part-time. Good interview day.
qantas customer service agent recruitment process Great! Competitive salary and shift penalties. I know it is important to try and relate to them in a very personable way to help make their day better. The process took 2 months. It was 5 questions about customer services. This may be one or a combination of the following: interview, psychometric testing, assessment centre or in tray exercises. I feel I can handle most situations with professionalism.". As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. If so, talk about a time when you successfully handled an inquiry that initially you weren't sure how to handle. what decisions did you make? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Find information on travel requirements and more. In these situations, it is important that I know our staff, their expertise, and their daily schedules to be able to get customers in touch with the right person. We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect . Remind the interviewer of how excited you are to familiarize yourself with their company. The Qantas Airways reservation number is +1832 (460)1113. Book and manage your trip with features such as check-in, seat selection and boarding pass access. Book 10 or more passengers travelling to the same destination. If you have been in a similar type of customer service situation in the past, don't hesitate to talk about how you handled that situation, as well. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Then, explain the steps you would take to find the right person with the answer. The process took 9 months. There was about a month or two wait between each step. I interviewed at Qantas (Brisbane) in Jul 2016. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. "In my current role, I work with customers over the phone and with those who come into our location in-person, and I'm most often the first face they see. Some of these questions were timed. As you talk about maintaining your composure and talking to them in a friendly yet professional tone, make sure you talk about the need to refer to Qantas Airways policies regarding this situation. PGDM; Specialisations. ", "Yes, I do! It was 5 questions about customer services.
I interviewed at Qantas (Melbourne) in Sep 2018, An online application process followed by a request to submit a video interview with customer service related questions. "I consider my greatest accomplishment to be the time I helped lead a team of colleagues on a project to maximize our efficiency as a department. Accepted Offer. The number and type of interviews across the segments will vary. I applied online.
Michelle Chadwick - Customer Service Agent - Qantas | LinkedIn Qantas Airways Limited 4.0.
customer service agent qantas jobs - Indeed Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. Don't be bashful. 2 of them, i just need to say yes or no. Discover how you can start earning great rewards and savings simply for running your business. "I've had two jobs where I did a lot of work with customers over the phone. Tried to book the same flights online and it said "flight full". Can you talk about a time when you worked effectively with others as part of a team? For some others I know the process was shorter and others much longer. The process took 2 days. As a leading provider of air travel, safety and security is paramount to us. Call Center Temp Agency & Staffing Agency Solutions. All in all 4 weeks from application to offer . From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. "When I would be spending time with passenger at Qantas Airways, I would have a smile on my face and ask how their day is going and if I could do anything for them. Because you will be working face to face with both customers of the airline and staff as well, your interviewer wants to know that you are comfortable in your own shoes when it comes to communication on the job. I applied online. Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. This will give you the best chance of being short-listed for the next stage. Several examples include: I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview. Qantas Jobs 2022 Customer Service Agent Seek Jobs in Brisbane. A strong communicator?
Travel and partner special offers available exclusively for our members. Keep in mind, you should explain any gaps in employment with a legitimate reason, and you should address anything on your criminal record, even if it is something as small as a simple speeding violation in a vehicle. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. "If confronted with this situation on the job, I would be very cordial to the customer and explain the Qantas Airways' policy on competitor price matching. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. In just three short months, we took a handful of proposals to our director that involved redistributing duties among our staff to be more streamlined in our work. Step 4; Invited to an online group assessment. I interviewed at Qantas (Sydney, NS). I applied online. Remind the interviewer of all you have to offer. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense great experience, I applied online. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview, I applied online. Choose the seat that suits you before you get to the airport on Qantas operated flights. Motivated and resilient change management champion who strongly believes in the power of collaborative teamwork and continuous improvement and experienced Customer Service Expert with a demonstrated history of working in the banking and aviation/service industry. I interviewed at Qantas (Melbourne) in Jun 2017. I applied online. "I've always been a very caring individual that wants people to be safe and happy at all times. Without being asked, I also kept my register area clean throughout my shift to provide a safer area for my customers. I made through all those things and was asked to completed police check, medical test which i paid my own (this thing is ridiculous). This employer has not claimed their Employer Profile and is missing out on connecting with our community. Aug 2022 - Present8 months. Because almost every aspect of the business at Qantas Airways, from flight scheduling, passenger ticketing, and aircraft maintenance, is housed within one of different software systems, you will be expected to pick up and run with any program that you train on and will use if hired as their next Customer Service Agent. If you've already created your profile, you can sign in and access your application and personal information to . The process took 4 weeks. I applied online. Nice! The medical costs approximately $450. The process took 3 weeks. ", "I take safety seriously and take care to keep customers and staff safe by adhering to Qantas safety protocols, I would make myself aware of safety standards and implement these and keep up to date on any changes.". While he still mumbled a few extra words after that response, I know he got the point that he was being very out of line to our staff for his mistake, and he apologized to our cashier after receiving his new sandwich. Lastly your Interview 2 on 1, one asks the questions as the other writes the answers you give. Mar 3, 2023 - 5.44pm. I got chat interview with Qantas. Responsibilities. If you don't have direct experience with either of these duties, let your interviewer know that you are ready and willing to handle these tasks. I interviewed at Qantas (Sydney) in Jun 2017. Sydney NSW. If you don't have direct experience, try to study the important aspects of cashier-type duties to be able to speak to your ability to handle this part of the job. To gauge how you think on your feet while providing great customer service, your interviewer is posing this tricky scenario to you. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. the rest of them i need to explain it. In your answer, don't hesitate to give examples of how you've worked as part of a larger team in the past. Great! Prior to your interview, make sure to do some self reflecting to be able to accurately describe your communication style, why it works for this kind of job, and highlight one area where you think this job will help you become a better overall communicator. ", "I once had a problem with a co-worker, when things didnt improve I then approached the co-worker to discuss how she was making me feel, this still did not improve and in fact, became worse. Browse our airport guides and lounge network information. Based on the urgency and importance of the tasks? Make your answer more meaningful by discussing them. Looking to dive into your ability to problem solve with this question, your interviewer will be looking to hear that you are quick and resourceful in looking to provide great service to the passengers of Qantas Airways. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and .