The number for the centre was not being answered, neither were emails.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 There is a sign on the door which states check opening dates on social media. Other that that-a good gym. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. This suggests to me that they know they are not up to date. | Read 61-80 Reviews out of 267 Verification can help ensure real people write reviews about real companies. it's never the same amount and do not expect any sort of customer service! townhomes for rent in pg county. Otherwise I would give it a five star rating. The staff, although minimal, are friendly and helpful. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. Went there this afternoon and there was signing stating the gym was forced to close. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. All rights reserved. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. Very clean and covid compliant. It goes against our guidelines to offer incentives for reviews. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. !Poor service. As far as I'm aware non of the members have received refunds on their memberships either. We use dedicated people and clever technology to safeguard our platform. Ive been at this gym for nearly 2 years. We also ensure all reviews are published without moderation. We also ensure all reviews are published without moderation. I have been trying to contact them for a refund for months and have been completely ignored. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. Bit apprehensive being a female in my 50s. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Every message I had left was not responded to directly by the manager. This gym is great! Join the 261 people who've already contributed. Your experience matters. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Your cars are not safe! So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. It goes against our guidelines to offer incentives for reviews. CON's / The gym is a mess! Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. These companies sure know how to work the direct debit magic to help themselves and rip of people. Nobody will reply to emails or tweets. Plus side, plenty of cardio equipment.
I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 12 | Read 61-80 Reviews out of 237 I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. I email head office never got a reply. We also ensure all reviews are published without moderation. Absolutely shocking customer service. Fuming to be honest. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Not helpful at all. Any attempt to contact head office is ignored. Informed them that I was moving house and therefore cancelling my membership. Great gym that everyone feels comfortable and Staff are an asset to the place. We'll then contact Harlands on your behalf to get this resolved. This seems to be the case for all former members not just me. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Maybe they could squeeze in another floor mat area near the gym balls. Staff were non empathetic and unhelpful following the incident. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. I use both the free weights, machines and also classes. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. | Read 261-266 Reviews out of 266 2023 Trustpilot A/S. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. Most of the equipment is very old and remains unfixed for long periods of time.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. And the price is ok.Over all not impressed with the gym at all. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. A positive and social environment to train and meet people. Here are 11 ways to become an excellent customer service professional: 1. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Verification can help ensure real people write reviews about real companies. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Save your money, go elsewhere. Your experience matters. Anyone can write a Trustpilot review. We use dedicated people and clever technology to safeguard our platform. Finally. It goes against our guidelines to offer incentives for reviews. Probably because I sent it in so long ago and it shows their processing times are embarrassing.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 DO NOT SIGN UP THERE TERRIBLE! Firstly, thank you for reporting this to us. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Join the 271 people who've already contributed. How many stars would you give TruGym? Awful showers. The staff are more interested in their weekend plans than theirmembers. This company doesnt care about its members, its purely about money for these people. Les Mills instructors are required to complete updated training twice a year to remain accredited. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! How many stars would you give TruGym? Fuming to be honest. Apparently it broke down three years ago and has not been fixed. How many stars would you give TruGym? Find out how we combat fake reviews. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. Good equipment. No matter how many times I try to contact them I never get a response. | Read 81-100 Reviews out of 267 there are no fitness classes like totally shredded in the evening. Find out how we combat fake reviews. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. The floor is never cleaned properly and the water dispenser has mild on it. Find out how we combat fake reviews. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. I find the booking system for classes difficult to work out which is why I havent booked any yet. 2023 Trustpilot, Inc. All rights reserved. Companies can ask for reviews via automatic invitations. BUILD A PERFECT RESUME. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! I prefer to go in before work so at 6am and then use the sauna and steam room. 2023 Trustpilot A/S. The gym did not respond to my complaint. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. Be proactive by paying attention to the customer's needs and offering help or recommendations . Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Anyone can write a Trustpilot review. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. The company needs shutting down. Stockton On Tees - AVOID!! We use dedicated people and clever technology to safeguard our platform. why is jason ritter in a wheelchair Join the 270 people who've already contributed. Friendly staff always happy to help. Awful!! I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! Here are 8 tips for writing great reviews. Join the 263 people who've already contributed. They definitely make it difficult to contact them through their website. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 The management are useless and very unfriendly. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. How many stars would you give TruGym? The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Great equipment and when broken is fixed quickly. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service Completely recommend this gym for any women that are looking for a great gym for good value for money. We use cookies to ensure that we give you the best experience on our website. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. Verification can help ensure real people write reviews about real companies. However I have a major issue with the classes that are run as well as the management of the club. Still waiting on a response to my request for a refund. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. For businesses Categories Blog. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Most of the equipment is very old and remains unfixed for long periods of time. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. Very shocking, and it looks like I'm one of many many cases. You can never get a response from customer service. Find out how we combat fake reviews. One good search would have warned me but I was dazzled by the google and facebook reviews. They are still charging me 6 months later and now have sent me a bill for over 50!!!
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members
,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. False advertising! I go to the gym because its an only female gym, however its extremly dirty. Very clean with a good atmosphere and equiptment maintained to high levels. It does seem that there are other members who have also not been refunded. not enough space for stretching n exercise. without helping me with the issue in any way at all. This happened on several occasions making me again not really want to use the pool and steam room. No contract options, student memberships, corporate offers, or pay for the year up front. Absolute disgrace of a place rude obese staff. Good luck TruGym you are going to need it! Try to greet customers with a smile and always be courteous and respectful. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. My contract expired and I cancelled my membership. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. We also ensure all reviews are published without moderation. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. Staff were non empathetic and unhelpful following the incident. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. So far, an excellent option for a gym considering the membership prices are cheap. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. It goes against our guidelines to offer incentives for reviews. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. The showers and changing rooms are always clean and warm. Companies can ask for reviews via automatic invitations. Dreadful management of memberships Id avoid this company and invest elsewhere! Date of experience: 10 November 2022. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. If you are looking for fluffy towels and a 5 star experience this is not your place. Totally disgusted with the service offered with no thought or effort of building a customer relationship. 14 Customer Service Resume Examples for 2023. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. I'd be in two minds about renewing my membership next year. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one .
Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. Needs improving but here is hoping it gets there! Staff beyond rude ! If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Here are 8 tips for writing great reviews. I've asked for head office details and the staff tell me they don't know it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Lovely gym with great facilities! | Read 101-120 Reviews out of 262 I was paying double on a different gym and was always having problems but this is miles better. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. Bit apprehensive being a female in my 50s. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. I tried to speak to the gym they said there was nothing they could do. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Friendly staff. 2023 Trustpilot, Inc. All rights reserved. Absolutely the poorest new customer relationships ever!! Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. We also ensure all reviews are published without moderation. Author: Stephen Greet, Co-founder. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. I choose at this time to cancel our memberships and truGym continued to take money from my account. The evening staff are very welcoming and friendlly. Absolutely flabbergasted of the audacity and attitude she had with me. I use both the free weights, machines and also classes. I'd be in two minds about renewing my membership next year. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff.
TruGym Complaints | TruGym #Fail Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour.
HiPlease accept our sincere apologies for the negative experience you've had with truGym. Published on: January 2, 2023. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. Highly recommended. I think the gym is great but some of the free weight equipment is getting a little tatty and old. They are now pursuing me for 234 claiming I never cancelled. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. Companies can ask for reviews via automatic invitations. 0 star!
truGym | Low-Cost Contract & Non-Contract Gym Memberships I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? How many stars would you give TruGym? How many stars would you give TruGym? | Read 241-245 Reviews out of 245 Your experience matters. This hasn't happened and all attempts to contact them regarding this is being ignored. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. This is when we could get in the pool from February. My feed back is that if I could train at another gym early in the morning I would. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. The timings of the place are good too accommodate all women there.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 why would you not notify any body ? However, you are likely to be ignored. ?TruGym this is unlawful and action is being taken. Like a sauna. why would you not notify any body ? It goes against our guidelines to offer incentives for reviews.