viagogo refund australia viagogo refund australia

6.3 Allocation of Risk. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Original price eur159!!!!! ! To be a member of this Site, You must agree to accept the terms in this Agreement. But you might not know you're buying from them. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. Please note this does not include any sales or value added tax that may be payable on viagogos fees. Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. 2. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. He described one category of representations as having been made on an industrial scale. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. CHOICE supports the First Nations people's Uluru Statement from the Heart. You also agree not to separately contact the Buyer at any time for any reason. Checked for accuracy by our qualified fact-checkers and verifiers. use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. Stay away from them!!!! (We were shopping for tickets in section 123. The court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us. If you dont know the location of the office processing your application, send the completed form to your. We may also first deduct any amount you owe us from any amount we owe you. But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks. Read more: 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. Tickets may be substituted with comparable or better seat locations without the Buyers approval. 6.10 Notices. Additional information can be found in our FAQs and on the ticket details pages. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. A new screen will display that allows you to begin your refund request. To share your thoughts or ask a question, visit the CHOICE Community forum. You will need a username and password to access the Site and use the Services. How do I find tickets I've already downloaded? 1.4 Modification. Including any such items constitutes a material breach of these terms and conditions. But a spokesperson says the screenshots we sent, showing the lack of price transparency, the last-minute change of currency on prices and the pressure-selling approach, didn't constitute a violation of its rules. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. Viagogo DO NOT refund and are not contactable. Why use viagogo? 2.7 Payment Authorization. 6.1 No Warranty. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. ! More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. ACCC chairman Rod Sims said the statements created a false sense of urgency. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. 2.4 Listing. When it hits zero, your chance to see your favourite band or sporting event may have come to an end at least that's what you could reasonably assume. Provide lots of information and make a claim for a refund. 1. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Read more: When listing seated tickets, all tickets in the same listing must be consecutive seats. When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. What ticket resellers must do 2.13 Ticket Information. 5.2 Violations, Termination and Suspension. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. you did not use your RRV for any travel(regardless of the reason). It is headquartered in the United States and owned by StubHub Holdings. How do I change the email address on my account? Each refund request must be individually assessed under the relevant legal authority or administrative rules.. There are limited situations where refunds can be granted. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Can I buy tickets that are personalised with someone else's name on them? The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Just another site viagogo refund australia. Safe ticket buying if you're going to a gig or sporting event. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. We will also add sales or value added tax on our fees as applicable. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. She was told that up to 200 people had also been turned away due to fake tickets. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. 1.2 Ticketing Exchange. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. 2.5 Tax on Seller Proceeds. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. 2.12 Seller Payment. momentum in tennis physics. viagogo is a global online platform for live sport, music and entertainment tickets. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Can I pick up my tickets instead of having them shipped? The. These tickets are listed in TWD [Taiwanese dollars]. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. We made the case to Google Australia that Viagogo is still up to its old tricks. This includes reports four tickets to . This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Why do my tickets have someone elses name on them? You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". ", "I only became aware when looking at our credit card transactions $1500 for two tickets. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . "Viagogo has also failed to specify, in a prominent way, a single price for tickets advertised for sale.. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. Viagogo said in a statement that it offered a high standard of. Join millions of happy customers that have attended their favourite events, thanks to viagogo. FILE A DISPUTE WITH YOUR BANK. "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. You may also have extra rights in your state or territory. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. I haven't received an email confirming my order. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. South Australia's Consumer . Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 Genuine tickets had not been available eight months before the match, when Docherty bought his fake tickets on Viagogo. Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. The company has been the target of customer complaints, industry backlash and court action overseas. you lose thetravel facility remaining on your previous visa when your RRV is granted. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". The email response they send is a template. At no time do We provide the Buyer's payment information to the Seller. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. ASK FOR A REFUND FROM THE RESELLER. During this time, the Site will be temporarily unavailable. You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. Unfortunately, postmarked entries after June 5 will not be accepted. Viagogo does not pay sellers unt. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. The message from Viagogo is "please note these tickets may not be available again if you abandon them''. Dec-23-2017 03:49 PM. Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. . Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. -Skip the queue - buy your tickets in just two taps. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. If the Google listing says ad, do not click. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Fisher and Russo also discuss the National Football League's handling of governance matters surrounding the life-threatening, on-field injury of Buffalo Bills safety Damar Hamlin, ownership changes within Candy Digital, Cristiano Ronaldo's historic signing .